Customer Quotes & 'Delighted' Client Testimonials

Exceptional Customer Service ... with a "can do" attitude

Client Testimonial from WH Malcolm Limited:

June 2012

To whom it may concern,

After a number of years struggling to find reliable & cost effective support for Daventry International Railport, where some previous suppliers had neglected us as a "small" contract deeming it to be less important than their bigger clients, we awarded the maintenance contract to Pearsons.

During our time working with Pearsons they have provided an excellent service. Not only with the monthly inspection & reporting but also on emergency call outs to which they have responded in a timely manner and have often got the terminal out of some sticky situations.

Pearsons have always responded with a "can do" attitude to any problem we experienced no matter how large or small. Doing their utmost to source the appropriate replacements rather than take the easier & usually more expensive option of straight replacement that previous contractors have often done.

We feel that there is a strong working relationship between the two companies and more importantly the staff. The benefits of this relationship combined with competitive pricing in a tough economic climate leads us to see Pearsons as our preferred supplier of P-way maintenance for DIRFT I and the developments of DIRFT II & III going forward.

Yours Sincerely,

Warwick Asbury

Railport Manager for Malcolm Rail

If you would like to experience the Pearsons exceptional Customer Service or are interested in a no obligation quote or have any questions then please call 01773 763 508 or get in touch via our contact page.

Customer Quotes:

“Pearsons engineering services have provided DRS/NTS for many years a professional and reliable track maintenance service at many of our locations across the UK.

Their team has extensive knowledge across all aspects of track maintenance and we can always rely on the team to meet all of our maintenance requirements whether its through planned maintenance or requesting to attend a reactive maintenance issue at short notice

Pearsons are always on hand to support and provide advice to help support our daily continued operations throughout our business” Paul Kaleinikas , Direct Rail Services

Just a quick email to thank you and your team for the excellent work you have delivered on our site over the past 24 hrs. It is a pleasure to work with a contractor that is so responsive and well aligned with the needs of our business.
Please pass on my thanks to your workers who have toiled yesterday and in the rain today to ensure the No 4 traverser crossing point, the Crossrail Cabins rail crossing point and the K Shop rail flange clearance work are all being completed as promised. All achieved despite the very short notice of the requirements and other demands. Vic Hammond , Bombardier Transportation UK Ltd

The team that you have working for you now are hardworking, responsible and very knowledgeable, I have had the pleasure of working with all your employees over the last couple of years and now feel we have a trust that helps us move forward with our program of works. Neil White , Direct Rail Services

Just a couple of lines to thank you for your level of service we get from PES here at Stourton Depot. The engineers are always very professional and receptive to site inductions and procedures.
I always feel reassured after a visit that all is well with the track on site. We are an extremely busy site and service like we get from yourselves means I can concentrate on other things knowing that track is in good hands.
Best Regards,
John. John Beard , Stourton
Your service for the rail inspection is well planned, undertaken safely and the reporting of the track situation is accurate and simple to understand. General advise is always comprehensive, available and gladly given.
I am very happy with the service that is provided to me at Cemex Attercliffe. Steve Taylor , Attercliffe

I would like to thank you and your colleagues for the safe and efficient manner in which you carried out the track repairs at Immingham East. I look forward to a long and successful partnership for our rail track inspection and repairs. Steve Waterman , Immingham Storage Co Ltd

Pearsons Engineering Services have been providing track maintenance, minor works and consultancy services to GB Railfreight Ltd for over two years, during which time they have proved to be a reliable supplier delivering a consistently good standard of work. David Morgan , GB Railfreight Ltd

I have worked with Nathan and his team at Pearson’s engineering for the last four years. During this time he has looked after our rail infrastructure in a safe and very reliable way.
His routine inspections are booked in advance ,attended as stated and then we get any findings back quickly, even during the new covid restrictions , and always in a safe manner.
They have done a couple of track replacement jobs , which were done to specification and to quoted budget.
Nathan will always take time to answer and advise on any Rail related queries and also attend site visits to advise on behalf of our company with or without us, knowing he will be looking at anything from our perspective as well as the safety of everyone involved. Richard Endacott , Crawley - Cemex